We believe that our business exists to serve you by supplying you with what you need to grow beautiful, healthy flowers. Our goal is to add more joy to your life!

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Our guarantee

We ship premium single division tubers that are fully guaranteed to grow and be true to name. We promise we will send you tubers that are viable and healthy.

 

If a customer service inquiry falls within our policy we are happy to offer replacement tubers, credit, or a refund.

 

However, gardening is an investment with inherent risk, and we cannot issue replacements, credit or refunds for undamaged tubers or tubers that have failed for reasons we have no control over.

 

Situations outside of our guarantee include:

• Failure to immediately place tubers in appropriate storage conditions; pot them; or plant them upon receipt

• Poor storage after receipt of your order in spring or fall

• Environmental conditions in your garden

• Growing tubers indoors

• Incorrect planting methods or damage while planting

• Exhausting tubers by taking cuttings

• Over or under watering

• Over or under feeding

• Pest damage or animal theft (yes, this happens!)

 

For your best chances of success, please read our planting guide, our guide to storing or starting tubers after receipt, and our post on the most common reasons healthy dahlia tubers do not grow to maturity.

 

Guarantee timeline

For tubers that arrive damaged, you must reach out to us within one week of receipt of your order, confirmed by package tracking.

 

For tubers that fail to grow, you must reach out to us before July 1st of the same growing season.

 

For all other issues, you must reach out to us before October 1st of the same growing season.

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How to get help for your order

We take customer service very seriously. We want to do everything reasonable that we can to make your garden successful! 

 

We are a very small team, so in order to help us serve you as quickly as possible, please read the instructions below before reaching out.

For all concerns about tubers, please use our customer service page to send us:

 

• A high quality video of the tuber, showing it at all angles with a close-up of the crown, and/or:

• Several high quality photos showing the tuber at all angles with close-ups of the crown.

• More video/images are always better than fewer!

 

Using the upload form allows videos and photos to come through more clearly than email or texts, which helps us help you faster. We monitor our inbox and customer service portal daily.

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You're welcome to call us at 973-579-7382, but please submit your media first so we can take a look at it while on the phone with you.

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​Damaged tubers

If a tuber arrives damaged, we want to make it right for you as soon as possible! Damage during shipping and handling does occasionally occur, but please contact us immediately. We cannot replace damaged tubers more than a week after receipt of your order, confirmed by package tracking.

 

Replaceable damage scenarios:

 

• Broken necks

• Heat damage that causes extreme moisture loss

• Cold damage that causes frostbite

• Damp or dry rot detected upon arrival

 

Nonreplaceable scenarios:
 

• Moisture loss from orders not immediately stored, potted, or planted in appropriate medium upon receipt

• Broken sprouts (these regrow)

• “Small” tubers (we don’t ship tiny tubers, and size makes no difference at all in the viability of a tuber)

• Tubers with cosmetic imperfections that do not affect growth
   

For damaged tubers we’re happy to offer replacements if they are still available in the same season, or a replacement of the same variety the following season. If we cannot send a replacement of that variety, we will send a credit for our next sale.

 

If there is no damage we can observe from the information you’ve provided us, we cannot issue a replacement, refund or credit.

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Tubers with no visible eye or sprout

Our tubers are inspected by experts several times before leaving our doors. Each tuber will have at least one viable eye and in most cases will be pre-sprouted.

 

However, tubers are living plants and often go dormant again from the stress of shipment, so the eyes shrink and may be difficult to spot. Sprouts may also break off during transit. This doesn’t harm the plant at all, and the tuber will regrow 1-4 new sprouts later from the same growth point.

 

If you are concerned about a tuber not having viable eyes or a sprout, take a video or photos of the tuber upon receipt, then pot or bag the tuber in potting soil and place it in a warm, sunny place. Keep the soil very lightly damp but not wet.

If after three weeks you have not observed activity, please reach out to us via our customer service page to send us videos and photos for replacement or credit.

 

More than 75% of inquiries we receive about undamaged tubers slow to sprout eventually do sprout, even after the three week window (we know because customers have told us so). Because of this, we may ask you to return the tuber to us with a prepaid shipping label so we can plant it in our own fields.
 

Failed plants

There are dozens of reasons why plants may fail to grow to maturity, even if the tuber was healthy upon receipt. Please read our troubleshooting guide here.

 

Even tubers with visibly swollen eyes can take 3-5 weeks to send visible shoots above the soil. If yours do not, please carefully dig them up, take videos and/or photos, and send those to us at our customer service portal.

 

If you cannot find the tuber, we cannot replace it. You would be surprised how many tubers are stolen by squirrels, turkeys, birds, groundhogs and raccoons each season!

 

We cannot replace or credit failed tubers after July 1st of the same growing season.

 

Other concerns

All other concerns about your tubers must reach us before October 1st of the same growing season.

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Return policy

All sales are final. Outside of tubers that arrived damaged or otherwise not viable, we cannot accept returns or process subsequent refunds.

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In the case of shipping damage, we reserve the right to ask customers to return tubers to us before issuing a refund, credit, or replacement. This policy exists to protect against extreme cases of abuse; in the case of obvious shipping damage, we will not ask you to return what you received.

Another reason we ask for returns is because in past years it was very common for a customer to believe a tuber was not viable; we replaced it and told them to plant the original tuber anyway; and they later told us the original tuber grew just fine. 

 

If we request a return we will send you a prepaid shipping label. All returns must be received within 14 days after we send you the shipping label (barring carrier delays) for a credit or refund to be issued. 

 

This is to make sure that we receive the return in time to plant it in our field, and you receive your replacement in time to plant in your garden, if you've opted for a replacement. Nobody wants to plant tubers in July!
 

Cancellations

We know life happens, and we want to work with you, with a few allowances to enable us to continue doing business.

 

No cancellations may be made after February 14th of the shipment year. This cut off date gives us a small amount of time to try to resell the tubers in your order.

 

Cancelled orders are subject to a processing fee of $10 or 7% of your order, whichever is greater. This is for three reasons:

 

Cost of order acquisition

It often costs us money to secure an order through advertising, and those funds do not return to us when a cancellation is processed.

 

Payment processing fees

Credit card processing fees are lost on every order, and we usually don’t receive those back after cancellation.

 

Lost sales opportunity

The later in the season a cancellation occurs, the less time we have to sell those tubers to another customer, which can result in us losing the sale altogether.

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Incorrect addresses

In the event an order is returned to us because of an incorrect address received from the customer, we’ll contact the purchaser for the correct address, along with a link for payment of another shipping label, then resend the package to the correct address.

 

Shipments returned because of incorrect addresses are sometimes held in unfavorable conditions for a long time – we cannot be held responsible for damage to tubers that occurs because of delays due to an incorrect address!

 

In our experience, this usually manifests as cosmetic moisture loss and doesn’t affect the viability of the tubers. However, if any more serious damage occurs we’ll do our best to replace the tuber, but if no replacement can be found we’ll reship the original package as is.

 

In the event of storage failure

Pre-sales help small family farms like us without much exposure or marketing power stay afloat and give us the time we need to sell our stock.

 

However, it carries a small risk of storage failure: a situation where pests, frost, rot, or another scenario caused the loss of some portion of our stock after it was sold. It can also be due to tuber of a certain variety taking a long time to wake up and show visible eyes that we can be confident of sending to you.

 

If this happens, we’ll notify you immediately via email with a choice to:
 

• Substitute the missing tuber for another variety in our stock

• Refund the missing tuber

• Accept a replacement of the same variety from a different reputable farm, which we will either trade for our purchase on your behalf and forward to you with the rest of your order (we will not do this without your permission, and we’ll tell you where it’s coming from!)

 

We’ll also let you know what other farms are still selling that particular variety if you still really want to get it. We get no kickback for that - we just want to do everything in our power to make sure you get what you wanted!

 

Multiple orders and revisions

This is a challenging service to provide for many reasons, but we know our customers love it and we are happy to do it for you!

 

Free combined shipping to the same address

Order once, twice, or twenty-nine times, pay one shipping fee! Please see our shipping policies for details.

 

Removing tubers from an order

At this time we cannot remove individual tubers from any order.

 

Adding tubers to an order

Please place a new, separate order with our free combined shipping feature. This confuses both us and our shipping systems less!

 

Cut off date for revisions and combined shipping

Orders may be combined and revisions may be made to existing orders until two weeks before your scheduled shipping window. After this date, orders begin moving through the shipping process and can’t be revised or combined.​​